Design Operations is the work to scale the design practice in an Organisation. The goal of DesignOps is to handle all work that can be packaged for designers, so that they can spend their time working on what matters - designing products and services.
Design Technologists merge engineering and design processes. Technology and creativity together result in scalability, systematic quality, and productivity for design teams. My desTech intro in Interactive Mind (2015)
People hire me when they already understand the benefits of well designed products and services, and want to cost-effectively mature their design practice to be manageable, with assured outputs.
When a design grows from something within a workstream, or an 'internal agency' team, to a distributed enterprise practice, the processes, tools, and governance need to be re-engineered. The distribution of design skills also needs to be carefully balanced. Scaling design without creating expensive inefficiencies can be boiled down to 3 tightly-coupled topics:
I've been working in design (mostly within digital / UX) since 2003. The goal, since the beginning, was to make better products and services. Now, I am less focussed on making a thing, and concentrate on the strategic, systemic, and operational changes needed for others to make good things.
My past DesignOps work includes:
Whether the goal is to hire your own DesignOps team or not, I can help refactor your design practice to be better integrated, more productive, and with out-of-the-box quality assurance.
In 2017, an organisation in Sydney told me they had the biggest UI/UX team in the southern hemisphere, alluding to success and maturity. Don't be like them, that's a waste of time and money. Contact me about adopting & improving DesignOps.